Terms and Conditions

Grapese Online Shopping Terms & Conditions

All goods purchased via our website are located at: Nove energije d.o.o., Gozdna ulica 8, 2311 Hoce, Slovenia

Once the order is placed, the products are prepared and delivered to the location indicated on the delivery form. Customers will also receive a confirmation email with their completed order and tracking information. Please note that all prices on our website do not include delivery charges. Kindly consider the associated charges before placing an order:

Delivery in Slovenia: €1.90 per item

International Delivery: €3.90 per item

Please be aware that while we will try to meet all orders placed through the Site, we reserve the right to refuse to accept any order at any time.

Customer Service Policy: Please send any questions or suggestions to us via our feedback form. We promise to address any issue you might have in a timely and courteous fashion.

Payment Policy: All payments are processed by Paypal or Pošta Slovenije.

Delivery Policy: Deliveries will be made within a specified pre-arranged time period. If, due to extenuating circumstances, we do not deliver within the time limit we have promised, then one of our representatives will be in touch to inform customers of any necessary changes. Please note that all deliveries are made via Pošta Slovenije. All deliveries can be tracked at http://sledenje.posta.si/.

Refund/Return/Exchange Policy: All of our items are non-refundable, non-returnable and non-exchangeable.


Online registration

To use our online shopping facilities you need to register and create an account on our website. If you notice any unauthorized use of your account then please call us immediately. Should you wish to close your account, please contact us and we will ensure that we remove all of your details from the website. If you wish to re-register, you would have to fill up the registration form once again and follow the registration steps.


These terms and conditions do not affect your statutory rights.

  1. Registration

In order to avail of Grapese Online Shopping you are required to register with us. You must complete the simple registration process and all the information supplied must be complete and accurate.  You will be asked to choose a password, and the responsibility for maintaining the privacy of this account and password is entirely yours. Furthermore, you are responsible for all activities that occur under your registration and you agree to immediately notify Grapese Online Shopping of any unauthorized use of your registration details or breach of security.

You may only use your own registration details, and cannot use another customer’s registration details without his/her prior express permission. You agree to notify us immediately of any unauthorized use or any other breach of security.

Once set up, your registration will continue indefinitely, regardless of usage levels, unless terminated by you, or Grapese. You can terminate your registration with Grapese Online Shopping by contacting us. Grapese Online Shopping can terminate your account registration without prior notice at the discretion of management.


  1. Availability of Items

Grapese Online Shopping is constantly working to ensure that only items available in Store are shown online. However we cannot guarantee availability of any item, and cannot be held liable for non-delivery of unavailable items.


  1. Contract

No contract will exist between you and Grapese Online Shopping for a sale to you of any product or service unless and until the goods are delivered and signed for by you (or your authorized representative) to the satisfaction of Grapese Online Shopping. Your order is an offer to buy from Grapese Online Shopping and nothing we do or say will constitute an acceptance of that offer until we actually deliver the goods to you. At any time up to then we may decline to supply you with any products without giving any reason. All deliveries are at the sole discretion of Grapese Online Shopping and any order can be refused at our discretion. Payment must be made via Paypal prior to Delivery.


  1. Site Usage

As a condition of your use of the Grapese Online Shopping Site and the services provided on and in relation to the Site, you will not use the Site/Services for any purpose that is unlawful or prohibited by these terms, conditions and notices.

You may not use the Site in any manner which could damage, disable, overburden or impair any Grapese Online Shopping site/service or interfere with any other parties use and/or enjoyment of those sites/services.

You may not attempt to gain unauthorized access to Grapese Online Shopping sites/services, other accounts, computer systems and networks connected to any Grapese Online Shopping site/service, through hacking, password mining or any other means.

Grapese Online Shopping will not be liable for any costs incurred by you to access the Site such as telephone, computer or other.


  1. Availability of Services

Grapese Online Shopping will not be held liable for any interruption in the availability of the Site or the availability of delivery services or other services provided by Grapese Online Shopping and any inconvenience or loss this may cause other than as may arise under law or under these terms and conditions. These on-line shopping services are provided on an “as is” and “as available” basis and we cannot guarantee that the service will be fault free.


  1. Limitation of Warranties

Grapese Online Shopping makes no representations or warranties of any kind, whether express or implied, as to the operation of their sites (including this Site), the information, content, materials or products, included on or in their sites/services. To the full extent of the applicable law, Grapese Online Shopping disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Grapese Online Shopping will not be liable for any damages of any kind arising from the use of the Grapese Online Shopping service, including but not limited to direct, indirect, consequential, incidental and punitive damages. No oral advice or written information given by Grapese Online Shopping, its affiliates, agents, directors, employees, or the like, shall create a warranty, nor shall you rely on any such information or advice.

Nothing in this paragraph applies to Grapese Online Shopping’s liability in respect of products sold through the Online Store.


  1. Changes to Terms & Conditions

Grapese Online Shopping reserves the right to change the terms, conditions, and notices under which Grapese Online Shopping services are offered. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on this Site.


  1. Linked / External Sites

We may from time to time provide links to other sites (Linked Sites). The information contained on Linked Sites, including but not limited to the price of goods and services supplied, is the responsibility of those third parties and you undertake to separately adhere to and review the terms and conditions and privacy statement of those sites. Grapese Online Shopping does not accept any liability in relation to the information or charges of Linked sites.



All materials incorporated in or accessible through the Site, including, without limitation, text, prices, product details, photographs, images, graphics, illustrations, logos, button icons, audio clips, video clips, software, and other content, and the compilation, collection, arrangement, and assembly thereof (including the look and feel of the Site), are protected by Irish and international copyright laws, and are owned, controlled or licensed by Grapese Online Shopping or their permitted licensors. All such rights are reserved. Such materials may be used only for viewing the Site in the ordinary course or as a resource for purchasing the products and/or services offered through the Site. Any other use of such materials, including any copying, reproduction, modification, sale, distribution, extraction, re-utilization, transmission, republication, downloading, display, posting, performance, or other exploitation thereof by any means or medium without the prior written permission of the copyright owner is strictly prohibited.

All trademarks on this Site may not be used without our prior written permission. Any person wishing to link to this Site should contact us, to apply for consent to make such a link. Making use of other facilities that may be provided on the website, use of any automated system or software to extract data from this website for commercial purposes (“screen scraping”) is prohibited, except in cases where third parties have entered into a written License Agreement directly with Grapese Online Shopping which permits that third party to access Grapese Online Shopping’s price, product details and other information for the sole purpose of price comparison.

These terms and conditions shall be governed by and construed in accordance with the laws of Slovenia, and the parties hereby submit to the non-exclusive jurisdiction of the courts of Slovenia to settle any disputes which may arise in connection with these terms and conditions.

You may receive information from time to time from Grapese Online Shopping, please see our privacy policy for further details. You can unsubscribe from this informational service at any stage.

These terms and conditions (including the privacy policy) constitute the entire agreement between Grapese Online Shopping and you, with respect to your access to and use of this Site, the services on this Site and any third-party site accessed through the Site.

If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Our failure to exercise or delay in exercising a right or remedy provided by these terms and conditions or by law does not constitute a waiver of those or any other rights or remedies.

Grapese Online Shopping shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.

By registering with Grapese Online Shopping, you agree to be bound by these terms and conditions.



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